BENLINK AG
Press Release – Zürich, Switzerland – January 13th, 2022
The collaboration enables Alfa Laval to provide more services to its customers, mainly in the food and selected energy applications for heat transfer technology, to achieve faster reaction times and secure higher uptimes, therefore providing an even better customer experience. By using the BenLink crowd platform, Alfa Laval can optimize the Total Cost of Ownership (TCO) and reduce the CO2 footprint of its global service organization by minimizing travel distances and avoiding travel altogether.
Through this partnership, Alfa Laval has access to BenLink’s global crowd platform to easily order and deliver services, using the vast network of over 4000 local field technicians based in Europe, the UK, the USA, and India. The technicians are qualified and specifically trained with Alfa Laval know-how. They are coordinated and supported through digital end-to-end processes while delivering real-time maintenance and support under the supervision of Alfa Laval’s technical experts.
“To be able to deliver an excellent customer experience is essential for our relationships with our clients,” says Nish Patel, President of the Food & Water Division. “With this collaboration, combining our technical expertise with their network, we will get more ‘feet on the street’ and will be able to deliver high quality service and maintenance even closer to our customers.”
For more information contact info@benlink.com.
