In December 2022, Pepperidge Farms faced a critical and potentially costly issue at their Willard, OH facility. A food safety hazard that required immediate action was identified to avoid significant financial and reputational consequences. The challenge involved finding skilled welders and millwrights who could perform urgent repairs during the holiday season, a period when resources are typically scarce.
Bühler NAM, aware of the high stakes, turned to BenLink to address the issue. Leveraging its extensive network, BenLink quickly mobilized a team of local technicians with the specific expertise needed to work on Bühler equipment. Within hours, the team was assembled and ready to begin. The technicians worked tirelessly under the guidance of Bühler field engineers, ensuring every aspect of the repair met the highest quality and safety standards.
Over a span of two weeks, BenLink’s technicians successfully completed the repairs, significantly reducing downtime and helping Pepperidge Farms avoid potential production losses. The seamless collaboration between BenLink and Bühler showcased their ability to respond swiftly and effectively to critical situations. BenLink strengthened its reputation as a trusted service provider for Bühler customers by providing a reliable solution under challenging circumstances.
This case highlights BenLink’s ability to deliver immediate, high-quality service solutions tailored to OEMs’ needs. The success of this project not only resolved a pressing issue but also reinforced the partnership between Bühler and Pepperidge Farms, setting the stage for future collaboration.